Terms of Service

Welcome to Mise. These Terms of Service ("Terms") govern your use of the Mise service operated by Sneaker Pack LLC, a Delaware limited liability company ("we," "our," or "us"). By using our service, you agree to these Terms.

1. Service Description

Mise is a reservation assistance service that monitors restaurant availability on platforms like Resy and OpenTable and books reservations on your behalf when availability is found. We act as your agent, using credentials you provide to access your reservation platform accounts and make bookings under your name.

2. Eligibility

To use Mise, you must:

• Be at least 18 years of age
• Have a valid account on a supported reservation platform (Resy and/or OpenTable)
• Have a valid payment method
• Provide accurate and complete information

3. Account Authorization

By linking your Resy or OpenTable account to Mise, you authorize us to:

• Access your account using the credentials you provide
• Search for restaurant availability on your behalf
• Book reservations under your name and account
• Access your account's payment methods for completing reservations that require deposits

You represent that you have the right to authorize these actions and that your use of Mise complies with the terms of service of the underlying reservation platforms.

4. Pricing and Payment

Service Fee

We charge a fee of $5.00 USD per successful booking. You are only charged when we successfully secure a reservation on your behalf.

No Subscription Fees

There are no monthly fees, subscription costs, or charges for monitoring. You pay only for results.

Payment Processing

Payments are processed through Stripe. By adding a payment method, you authorize us to charge your card automatically when a booking is confirmed.

Refund Policy

Service fees are non-refundable once a reservation has been successfully booked. If you need to cancel a reservation, you must do so directly through the reservation platform (Resy or OpenTable) according to their cancellation policies. We are not responsible for any penalties or charges imposed by restaurants for cancellations or no-shows.

5. User Conduct

You agree not to:

• Create multiple accounts to circumvent service limitations
• Provide false or misleading information
• Use the service for any unlawful purpose
• Attempt to access our systems or data without authorization
• Interfere with or disrupt the service
• Book reservations you do not intend to honor
• Resell or transfer reservations obtained through our service

6. Service Limitations

While we strive to secure reservations, we cannot guarantee:

• That any particular reservation will become available
• That we will successfully book a reservation when availability appears
• The accuracy of availability information from third-party platforms
• Continuous, uninterrupted access to the service

Reservation availability is determined by restaurants and reservation platforms, not by us.

7. Intellectual Property

The Mise service, including its design, features, and content, is owned by Sneaker Pack LLC. You may not copy, modify, distribute, or create derivative works based on our service without our written permission.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNEAKER PACK LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the service
• Any unauthorized access to or use of our servers or your personal information
• Any interruption or cessation of transmission to or from the service
• Any bugs, viruses, or the like that may be transmitted through the service
• Any missed reservations or dining opportunities

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Sneaker Pack LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your use of the service, your violation of these Terms, or your violation of any rights of another.

11. Termination

We may suspend or terminate your access to the service at any time, with or without cause, and with or without notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the service will immediately cease.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New York, New York, and you consent to the personal jurisdiction of such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have questions about these Terms, please contact us at: