Privacy Policy

Sneaker Pack LLC ("we," "our," or "us"), a Delaware limited liability company operating as Mise, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reservation booking service.

1. Information We Collect

Account Information

• Email address
• Password (stored as a secure hash, never in plain text)

Reservation Platform Credentials

To book reservations on your behalf, we collect your login credentials for third-party reservation platforms (Resy, OpenTable). These credentials are encrypted using AES-256-GCM encryption before storage and are never stored in plain text.

Payment Information

We use Stripe to process payments. Your payment card details are collected and stored directly by Stripe and are never transmitted to or stored on our servers. We only receive and store a Stripe customer ID and payment method ID to process charges.

Reservation Data

• Venue names and IDs you search for or request
• Desired reservation dates, times, and party sizes
• Booking confirmation details when reservations are successful

Automatically Collected Information

We store minimal session data in your browser's local storage, including your authentication token and UI preferences. We do not use third-party analytics or tracking cookies.

2. How We Use Your Information

• To create and manage your account
• To monitor reservation availability on your behalf
• To book reservations using your linked platform accounts
• To process payments for successful bookings
• To send booking confirmations and service-related emails
• To respond to customer support inquiries
• To improve and maintain our service

3. Third-Party Services

We integrate with the following third-party services:

Stripe

Payment processing. Stripe's privacy policy: stripe.com/privacy

Resy

Restaurant reservation platform. We use your Resy credentials to search for availability and book reservations on your behalf.

OpenTable

Restaurant reservation platform. We use your OpenTable credentials to search for availability and book reservations on your behalf.

4. Data Security

We implement industry-standard security measures to protect your information:

• Platform credentials are encrypted using AES-256-GCM encryption
• Passwords are hashed using secure one-way hashing algorithms
• All data transmission uses HTTPS/TLS encryption
• Database access is restricted and monitored
• Payment information is handled exclusively by Stripe (PCI-DSS compliant)

5. Data Retention

We retain your account information and reservation history for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain certain information for legal or business purposes (e.g., payment records for tax compliance).

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Unlink your reservation platform accounts at any time
• Remove your payment methods at any time

To exercise these rights, please contact us at the email address below.

7. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: